Privacy Policy

EBRAZO PRIVATE LIMITED
Last Updated: 2025

EBRAZO PRIVATE LIMITED (“EBRAZO”, “Company”, “we”, “us”, “our”) respects the privacy of all users who access our website https://www.ebrazo.com (“Website”).

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit or make a purchase from our Website.
By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. DEFINITIONS

For the purpose of this Privacy Policy:

• “User”, “you”, “your” refers to any natural or legal person accessing the Website.
• “Personal Information” includes sensitive personal data as defined under the Information Technology Act, 2000 and SPDI Rules, 2011.
• Capitalized terms not defined herein shall have meanings assigned under applicable Indian laws.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect the following:

• Name, address, email ID, phone number
• Date of birth, gender (if provided)
• Username & account credentials
• Payment details (processed securely via third-party gateways)
• Transaction and purchase history
• IP address & device identifiers
• Social media profile details (if login is via social platforms)

2.2 Non-Personal Information

We automatically collect:

• Browser type, operating system
• Internet service provider
• Location data (approximate)
• Website traffic, session duration, access time
• Cookies and log data

3. HOW INFORMATION IS COLLECTED

Information may be collected when you:

• Browse the Website
• Place an order (online/offline)
• Contact customer support (email / WhatsApp / phone)
• Participate in promotions, surveys, contests
• Connect via social media platforms

You confirm that all information provided by you is true, accurate, and lawful, and does not violate any third-party rights.

4. PURPOSE OF USING INFORMATION

Your information is used strictly to:

• Process and fulfill orders
• Provide customer service and updates
• Manage payments and refunds
• Improve website functionality & user experience
• Send order, service, and promotional communications
• Conduct internal analytics & performance reviews
• Prevent fraud and ensure platform security
• Comply with legal and regulatory obligations

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies to:

• Enhance user experience
• Understand traffic behavior
• Provide personalized content

You may disable cookies in your browser settings, but some Website features may not function properly.

6. DISCLOSURE OF INFORMATION

We do not sell or rent your Personal Information.

We may disclose data only:

• To logistics & courier partners
• To payment gateways & currency processors
• To technology or hosting partners
• When legally required by courts, government, or law enforcement

7. THIRD-PARTY LINKS

Our Website may contain links to payment gateways, social platforms, or third-party websites.
EBRAZO does not control their policies or practices. Users are encouraged to review their respective privacy policies before interacting.

8. DATA SECURITY

EBRAZO follows reasonable security practices including encryption, access control, and secure payment processing.

However, no system is fully secure. You acknowledge the inherent risks of online data transmission.

In case of a data breach, affected users will be notified as per applicable law.

9. FORCE MAJEURE

EBRAZO shall not be liable for loss or misuse of information caused by events beyond control including natural disasters, cyber-attacks, government actions, or infrastructure failures.

10. USER RIGHTS & CONSENT

• You may review, update, or withdraw consent by emailing support@ebrazo.com
• Withdrawal of consent applies prospectively only
• Certain records may be retained as required by law

Marketing emails can be unsubscribed anytime via provided links.

11. CHANGE IN BUSINESS STRUCTURE

If EBRAZO undergoes merger, acquisition, restructuring, or sale, user data may be transferred to the new entity under the same privacy obligations.

12. FRAUD ALERT

⚠️ EBRAZO never asks for additional payment via calls, WhatsApp, or emails.
Any such request is a SCAM.
Report immediately to support@ebrazo.com.

13. COMMUNICATION CONSENT

By registering or making a purchase, you consent to receive communications via Email, SMS, WhatsApp, RCS, or electronic media.

14. GRIEVANCE REDRESSAL

Grievance Officer: Alisha Punjabi
📧 grievance@ebrazo.com

Address:
EBRAZO PRIVATE LIMITED
Shop No 5, KMC Compound,
Nepali Chawl, Behram Baug,
Jogeshwari West, Mumbai – 400102

✅ Response within 24–48 hours
✅ Resolution within 15 days

15. POLICY UPDATES

This Privacy Policy may be updated periodically.
Continued use of the Website constitutes acceptance of revised policies.