Return, Exchange, and Refund Policy

At EBRAZO, every product is carefully crafted and quality-checked. We offer a structured and transparent Returns & Exchange Policy to ensure fairness while protecting product integrity and hygiene.

✅ RETURN & EXCHANGE ELIGIBILITY

• Requests must be raised within 7 days of delivery
• Product(s) must be unused, unwashed, in original condition
• All original tags, labels, and packaging must be intact
• All returns/exchanges are subject to quality inspection

⚠️ Products failing quality inspection will not be accepted.

📹 MANDATORY UNBOXING VIDEO

We strongly recommend recording a continuous unboxing video while opening your parcel, clearly capturing:

• Original packaging
• Shipping label
• Product condition

✅ This video is required for any claim related to:

• Missing items
• Damaged products
• Wrong product delivery

❌ Claims without video proof may be rejected.

🔁 EXCHANGE RULES

• Exchange is allowed only once per product
• Subject to stock availability
• Size exchanges are permitted only for non-customized items

❌ NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

The following cannot be returned, refunded, or exchanged:

• Customized / personalized products
• Bridal, couture, or made-to-order items
• Boxers and innerwear (for hygiene reasons)
• Products purchased during:

• Clearance sales
• BOGO offers
• Exclusive discounts
• Brand collaborations
• Free gift promotions

(Offer-specific terms are displayed at checkout)

🚚 REVERSE PICKUP

✅ Serviceable Pincode

• Reverse pickup is free of cost
• Maximum 2 pickup attempts per order
• Product must pass quality inspection

📦 Non-Serviceable Pincode (Self-Ship)

If reverse pickup is unavailable, please self-ship to:

EBRAZO PRIVATE LIMITED
Shop No. 5, KMC Compound,
Nepali Chawl, Behram Baug,
Jogeshwari West, Mumbai – 400102

✅ Mention Order ID & registered mobile number on the package
✅ Share courier tracking details with our support team

📌 We recommend India Speed Post for secure delivery.

💰 REFUND POLICY

Refunds are initiated only after the returned product passes quality inspection.

✅ Prepaid Orders

• Refund initiated within 24–48 hours after inspection
• Credited to the original payment method
• Bank processing: 7–10 business days

✅ COD Orders

• Refund processed via bank transfer
• Customer must share correct bank details
• Timeline: 5–7 business days after approval

⚠️ EBRAZO is not responsible for delays caused by incorrect bank details.

🧾 SELF-SHIP REFUND (IF APPLICABLE)

• Refund initiated within 48 hours of receiving the product
• Up to ₹100 reimbursement for courier charges
• Amount credited to the customer’s bank account

🚫 CANCELLATIONS & MODIFICATIONS

Orders can be cancelled or modified only if they have not been dispatched.

📩 Contact us via:
Email: support@ebrazo.com
WhatsApp: +91 70478 61888

⚠️ DAMAGED / WRONG PRODUCT RECEIVED

If you receive:
• Damaged
• Defective
• Used
• Wrong item
• Missing tags

📌 Contact us within 48 hours of delivery with:

• Photos
• Unboxing video

✅ Replacement will be arranged at no extra cost.

📌 IMPORTANT TERMS

• Customer must take reasonable care of products while in possession
• Size guide must be checked before ordering
• Color variations may occur due to screen settings
• COD orders carry a cash handling charge of ₹50
• No extra charges apply for prepaid orders
• EBRAZO is not responsible for third-party payment gateway delays

🚚 SHIPPING SUMMARY

✅ Free shipping sitewide
✅ Orders dispatched within 24–48 hours from Mumbai
✅ PAN-India delivery

🚚 Delivery Timeline:
• Metro Cities: 1–4 business days
• Rest of India: 4–7 business days

📞 CUSTOMER SUPPORT

📧 support@ebrazo.com
📱 WhatsApp Support: +91 70478 61888