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EBRAZO PRIVATE LIMITED
Last Updated: 2025
By accessing or using https://www.ebrazo.com (“Website”), you agree to be bound by these Terms & Conditions (“Terms”), along with our Privacy Policy, Shipping Policy, and Returns & Exchange Policy.
1. INTRODUCTION
The Website www.ebrazo.com is owned and operated by EBRAZO PRIVATE LIMITED, a company incorporated under the laws of India, having its registered office at:
Shop No. 5, KMC Compound, Nepali Chawl,
Behram Baug, Jogeshwari West, Mumbai – 400102
2. SERVICES
EBRAZO is a premium fashion and lifestyle brand offering apparel, accessories, and customized products through online channels.
By placing an order, you agree to provide accurate details and complete the payment obligation. Orders are confirmed only after successful payment authorization.
3. THIRD-PARTY PLATFORMS
Our Website may contain links to third-party platforms including social media and payment gateways.
EBRAZO does not control and shall not be responsible for third-party policies, content, or actions.
4. PRIVACY & COMMUNICATION
Your use of this Website is governed by our Privacy Policy.
By registering or placing an order, you consent to receive communications from EBRAZO via Email, SMS, WhatsApp, RCS, or other electronic media.
⚠️ EBRAZO never asks for additional payments via calls or WhatsApp. Any such request is fraudulent.
5. PRODUCT INFORMATION
- Product images are for reference only
- Slight color variations may occur due to screen/display settings
- Sizes and measurements are approximate
- Some products (e.g. mobile covers) may not provide edge-to-edge coverage due to device design
EBRAZO strives for accuracy but does not guarantee perfection in descriptions.
6. CUSTOMIZED & MADE-TO-ORDER PRODUCTS
- Customized, personalized, bridal, couture, or made-to-order products are non-returnable and non-refundable
- Size issues in customized products are not eligible for replacement
- Customers must verify size charts before ordering
- Only manufacturing defects or incorrect items sent by EBRAZO qualify for replacement
7. PRICING & AVAILABILITY
- Prices may change without prior notice
- Dispatch orders are not affected by later price changes
- In case of incorrect pricing, EBRAZO reserves the right to cancel the order and issue a full refund
Prices on the Website apply only to online purchases.
8. PAYMENTS
- Payments must be completed using available payment methods
- All transactions are processed through secure third-party gateways
- Orders are dispatched only after successful payment confirmation
9. DELIVERY
- Delivery timelines are estimates and may vary by location
- Delays due to courier partners, customs, weather, or force majeure are not compensable
- Customers will be notified of significant delays
10. RETURNS & REFUNDS
EBRAZO follows a strict quality-first policy.
✅ Returns are accepted only if:
- Wrong item is delivered
- Product is damaged or defective at delivery
❌ Returns are not accepted for:
- Change of mind
- Size or fit issues
- Customized, bridal, or made-to-order items
Refund Method (Important)
- Prepaid Orders → Refund to original payment source
- COD Orders → Refund processed to the customer’s bank account (details must be provided)
Refund processing time: 5–7 working days after approval.
11. INTELLECTUAL PROPERTY
All intellectual property including designs, trademarks, logos, images, and content remains the exclusive property of EBRAZO PRIVATE LIMITED.
Unauthorized use is strictly prohibited.
12. EXCLUSIVE SALES
- Products purchased during EXCLUSIVE SALES are non-returnable
- Offers cannot be combined
- Free gifts are non-exchangeable
- EBRAZO may cancel orders in case of misuse or fraud
- Sale terms may be modified or withdrawn at any time
13. TERMINATION
EBRAZO may suspend or terminate access without notice for:
- Violation of policies
- Fraudulent activity
- Misuse of Website
Outstanding orders remain payable after termination.
14. INDEMNITY
You agree to indemnify EBRAZO, its directors, employees, and affiliates against claims arising from misuse of the Website or breach of these Terms.
15. GOVERNING LAW & JURISDICTION
These Terms shall be governed by the laws of India.
Courts at Mumbai, Maharashtra shall have exclusive jurisdiction.